Task Force Privacy Policy
Effective Date: [24/09/2026]
•Last Updated: [24/09/2026]
Task Force is a digital marketplace that enables customers to discover professionals, request services, receive quotations, select professionals and arrange payment for services through the platform.
This Privacy Policy explains how Task Force collects, uses, stores, shares and protects information when you use the Task Force website, mobile application and related digital services.
Task Force is operated within the business structure of AARARU HOLDINGS PRIVATE LIMITED. AARARU HOLDINGS PRIVATE LIMITED is the parent/holding company associated with the Task Force platform. Task Force itself is a digital marketplace and does not itself provide the underlying professional services listed by independent professionals.
1 Information We Collect
Depending upon how you use Task Force, we may collect:
Account information
- Name
- Mobile number
- OTP/authentication information
- Email address, where provided
- Account identifiers
Professional information
Professionals may provide:
- Professional name and Username
- Profile photograph
- Services offered & Experience
- Service areas (City, area and pincode)
- Availability & Portfolio information
- KYC and verification documents
Service information
When a customer creates a service request:
- Requested service & location
- Date, time and budget
- Customer requirements & quotations
- Selected professional & status
- Completion info, reviews, and ratings
Transaction information
- Payment transactions & status
- Transaction and order identifiers
- Invoice information & refunds
- Disputes and settlement info
Payment card, bank and sensitive payment details may be processed directly by payment gateways/providers.
Technical information
Required to operate and secure the platform:
2 How We Use Information
We may use information to:
- ✓ Create and authenticate accounts
- ✓ Provide the Task Force marketplace
- ✓ Display professional profiles and services
- ✓ Match and deliver service requests
- ✓ Enable quotations and professional selection
- ✓ Process and verify payments & generate invoices
- ✓ Maintain orders and transaction records
- ✓ Facilitate service-status updates & reviews
- ✓ Conduct professional verification and KYC
- ✓ Prevent fraud, abuse and unlawful activity
- ✓ Investigate complaints and disputes
- ✓ Maintain security and improve platform
- ✓ Provide customer support
- ✓ Meet legal, regulatory, tax, and governmental requirements
3 Public Professional Profiles
Professionals may create public marketplace profiles.
Information intentionally published as part of a professional's public profile may be visible to other users and visitors to the Task Force marketplace.
Professionals must not publish private, confidential, unlawful or third-party information without appropriate authorization.
Users should understand that information deliberately made public through a professional profile may be accessible through the internet.
4 Sharing of Information
Task Force may disclose information where reasonably necessary to operate the platform, including to:
- Relevant customers and professionals participating in a service transaction
- Payment gateways and payment service providers
- Firebase and other infrastructure/service providers used to operate the platform
- Verification/KYC service providers where applicable
- Technical, security and support service providers
- Government authorities, law-enforcement agencies, courts or regulators where legally required
- Professional advisers where necessary for legitimate business, legal or compliance purposes
Task Force does not sell personal information as a commercial data product.
5 Professional Verification and KYC
Where professional verification is required, Task Force may collect and process information and documents necessary to verify the professional.
Verification does not constitute a guarantee, certification or warranty by Task Force that the professional will perform a service satisfactorily.
Verification is intended to support marketplace integrity and compliance.
6 Data Retention
Task Force seeks to retain personal information only for as long as reasonably necessary for the purposes for which it is processed.
Completed service information may be removed from active operational systems where no longer required.
However, Task Force may retain information beyond completion where reasonably necessary for:
Accordingly, completion of a project does not automatically mean that every associated record is immediately and permanently deleted.
7 User Responsibility for Records
Users and professionals are responsible for downloading and retaining invoices, quotations, service information, communications and other records that they may require for their own purposes.
Task Force does not guarantee permanent availability of historical marketplace information after completion or closure of a service.
8 Data Security
Task Force uses reasonable technical and organisational measures intended to protect information against unauthorized access, alteration, disclosure, misuse or destruction.
No internet-based system can be guaranteed to be completely secure.
Users are responsible for protecting their device, OTPs, authentication credentials and account access.
9 Data Requests and Privacy Rights
Subject to applicable law, users may request correction, updating or erasure of personal information.
Requests may be subject to identity verification and legal or regulatory retention requirements.
Where information must be retained by law or is necessary for a lawful purpose, Task Force may retain that information notwithstanding an erasure request.
10 Children's Data
Task Force is not intended to be used by persons who are not legally permitted to use the relevant services.
Professional registration is restricted to persons aged 18 years or above.
Users must not create accounts or provide information by impersonating another person or by violating applicable age or legal-capacity requirements.
11 International Availability
Task Force may be accessible internationally.
Users accessing the platform outside India are responsible for complying with the laws applicable to their location.
Services, professional availability, payment mechanisms and marketplace operations may differ by jurisdiction.
12 Changes to this Policy
Task Force may update this Privacy Policy when required by changes to the platform, applicable law, technology or business operations.
The updated version will be published through the applicable Task Force website or application.