Policy & Professional Guidelines

Usage Policy and Professional Terms

Effective Date: 24/09/2026

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Last Updated: 24/09/2026

PART A: USAGE POLICY General Rules

1 Purpose

Task Force exists to facilitate lawful professional-service discovery and transactions.

Users must use the platform only for legitimate purposes.

2 Truthful Information

Every user must provide information that is accurate and not intentionally misleading.

Professionals must accurately represent:

Their identity Professional experience Services offered Service areas Availability Qualifications Prices and quotations

Customers must accurately describe their service requirements.

3 Prohibited Services and Activities

The platform must not be used to request, advertise, quote for, facilitate or perform unlawful activities.

This includes services involving:

Fraud Theft Violence Threats Harassment Surveillance Cyber abuse Identity theft Money laundering Illegal finance Exploitation Child exploitation IP infringement Prohibited goods Any activity prohibited by law

Task Force may remove content, restrict accounts or report matters to competent authorities where required or reasonably necessary.

4 No Off-Platform Abuse

Users must not use Task Force to collect another person's private information for unauthorized purposes.

Users must not use marketplace information to harass, stalk, threaten or intimidate another user.

5 Reviews and Ratings

Reviews and ratings must reflect genuine experiences.

Users must not:

Create fake reviews or purchase reviews
Manipulate ratings or review their own service
Create multiple accounts to manipulate ratings
Threaten another person to obtain a review

6 Professional Profiles

A professional profile must contain information that belongs to the professional or that the professional has permission to publish.

Professionals must not upload another person's photographs, identity documents, certificates, portfolio material or personal information without appropriate authorization.

7 Platform Communication

Task Force may deliver service requirements and relevant marketplace information to eligible professionals.

Users must use communications for the legitimate purpose for which the platform provides them.

8 Platform Security

Users must not attempt to:

Reverse engineer app Circumvent auth Access other accounts Interfere with infra Introduce malware Scrape info Abuse APIs Manipulate records

9 Reporting

Users should report suspicious activity, fraudulent profiles, unlawful requests, security problems or other violations through the available Task Force support mechanisms.

PART B: PROFESSIONAL TERMS Service Provider Guidelines

10 Eligibility

A professional must be at least 18 years old and legally capable of entering into the relevant service arrangements.

Task Force may require identity and KYC verification before a professional profile becomes available in the marketplace.

11 Independent Status

A professional listed on Task Force is an independent service provider.

Listing on Task Force does not create:

Employment Permanent employment Temporary employment Agency Partnership Joint venture Franchise Contractor employment Vendor employment

...between the professional and Task Force or AARARU HOLDINGS PRIVATE LIMITED merely because the professional uses the platform. The professional independently determines whether to accept or reject available work.

12 Professional Responsibilities

Every professional is responsible for:

✓ Providing lawful services
✓ Maintaining qualifications and licences
✓ Providing accurate quotations
✓ Performing accepted work professionally
✓ Complying with applicable laws
✓ Maintaining insurance where required
✓ Paying applicable taxes & records
✓ Respecting and protecting customers

13 KYC and Verification

Task Force may require professional verification and KYC information.

Verification may include identity, contact, professional and other information reasonably required for marketplace integrity.

Verification does not constitute a guarantee or certification of professional performance.

14 Marketplace Visibility

A professional may create a public profile containing information intended for marketplace discovery.

Task Force may display relevant professional information to users searching for applicable services.

Search ranking, visibility and availability may depend upon actual marketplace data and applicable platform parameters.

No professional is guaranteed a particular number of customers, requests, quotations or earnings.

15 Quotations

A professional may accept the customer's offered amount where available, or submit a quotation for the requested service.

The professional must provide accurate pricing and must not intentionally mislead the customer.

16 Platform Commission

Task Force may charge a platform commission/service fee on completed transactions.

Commission Range: 5% up to 20% max Disclosed before confirmation

Where a 20% platform fee applies, the applicable platform fee is deducted from the transaction amount according to the disclosed transaction structure.

Applicable taxes, gateway charges, refunds, adjustments or other lawful deductions may also affect the final settlement.

17 Professional Settlement

Following completion of the service, the transaction may enter a cooling/review period of up to 72 hours.

Subject to:

Payment verification Completion confirmation Platform fees Refunds & chargebacks Disputes & risk checks Legal requirements

...the eligible professional amount may be released after the cooling period. The 72-hour period is not a guarantee that every payment will be released exactly at the end of 72 hours where a legitimate dispute, chargeback, payment failure, legal requirement or security investigation exists.

18 Customer Reviews During Cooling Period

The cooling/review period may allow the customer to provide a genuine review and rating concerning the completed service.

Professionals must not manipulate, purchase, threaten or otherwise improperly influence reviews.

19 Taxes

Professionals are independently responsible for determining and complying with their applicable tax obligations, registrations, invoicing requirements and statutory filings.

Task Force does not automatically assume a professional's tax obligations merely because the professional receives work through the marketplace.

20 Professional-Customer Relationship

Once a customer selects a professional, the professional and customer are responsible for agreeing and performing the underlying service.

Task Force provides marketplace infrastructure but does not physically supervise the performance of the service.

21 Professional Conduct

Professionals must not:

Misrepresent qualifications Submit false documents Submit false quotations Misuse customer info Harass customers Demand unauth. payments Perform unlawful services Circumvent security Manipulate reviews Fraudulent accounts Prohibited activities

22 Suspension

Task Force may suspend or restrict a professional profile where necessary because of:

KYC failure False information Fraud Repeated complaints Illegal activity Security concerns Policy violations Payment disputes Legal requirements

23 No Employment Relationship

A professional's registration, profile, quotation, acceptance of a request, receipt of payment or use of the Task Force marketplace does not by itself establish employment with Task Force or AARARU HOLDINGS PRIVATE LIMITED.

Nothing in this section is intended to override any employment or statutory classification that may arise under applicable law from facts and circumstances that legally establish such a relationship.

24 Professional Records

Professionals should download and retain invoices, quotations, service records and payment information relevant to their business.

Task Force does not guarantee indefinite availability of historical marketplace records.

25 Acceptance

By creating or maintaining a professional account, submitting quotations or accepting marketplace work, the professional confirms that they have read and accepted these Professional Terms.